Privacy Policy

Last Updated: 30 September 2025

1. Introduction

Certified Inspect (“we”, “us”, “our”) is committed to safeguarding the privacy of individuals who visit our website, use our services, or otherwise interact with us. This Privacy Policy describes how we collect, use, disclose, store, and manage your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable laws.

By using our website and services, you agree to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not agree to this policy, please do not use our website or provide us with your personal information.

2. Definitions

• Personal Information: information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether the information is recorded in a material form or not.

   

• Sensitive Information: a subset of personal information which requires higher protection, e.g. health information, race, political opinions, religious beliefs, etc.

   

• Usage Data / Technical Data: information collected automatically via our website (or third-party services) about how the website is accessed and used, including but not limited to IP addresses, browser type, device identifiers, referral source, pages viewed, etc.

   

• Service Providers / Third Parties: entities who help us provide services, process payments, conduct analytics, deliver marketing, etc.

   

3. Information We Collect

1. Information you provide directly

• Contact information: name, email address, postal address, phone number.

   

• Transaction & service-related information: payment details, inspection reports, vehicle or property details (depending on the service), customer support communications.

   

• Preferences, feedback, survey responses.

   

1. Information collected automatically

• Technical / Usage Data when you use our website – such as IP address, device type, browser type, operating system, pages you visit, time & date, referral source.

   

• Cookies, web beacons, pixel tags, and similar tracking technologies (for analytics, service improvement, advertising or content personalisation).

   

1. Information from third parties

• Where necessary, or with your consent, we may obtain information from third parties (e.g. partners, data suppliers, public sources).

   

• Aggregated or anonymised data derived from any source.

   

4. How We Use Your Information

We use your personal information for the following purposes:

• To provide and deliver our services (e.g. inspections, reports) and fulfill your requests.

   

• To process payments, invoices, bookings, and other transactional matters.

   

• To communicate with you: replies to your inquiries, updates, notifications, customer support.

   

• To send marketing communications, promotions, offers, where you have consented or where permitted by law.

   

• To improve and personalise our website, products, and services, including via analytics and usage information.

   

• To detect, prevent or respond to fraud, illegal activities, security incidents, or violations of our terms.

   

• To comply with our legal obligations (e.g. under Australian law, regulatory requirements).

   

5. Legal Basis for Processing

Where required by law, we will process your personal information only if there is a lawful basis to do so, such as:

• Your consent.

   

• Performance of a contract with you.

   

• Compliance with legal obligations.

   

• Legitimate interests of Certified Inspect (provided these are balanced against your privacy rights).

   

6. Disclosure of Your Information

We may disclose your personal information:

• To our service providers and contractors who assist with our operations.

   

• To third parties with whom we partner to deliver certain services, with your consent where required.

   

• To government, regulatory authorities or law enforcement bodies, when lawfully required to do so.

   

• In connection with a business transaction (merger, acquisition, sale of assets).

   

• Where disclosure is otherwise permitted or required by law.

   

7. Data Retention & Deletion

• We retain Personal Information for as long as necessary to fulfil the purposes described in this Policy, or as required by law.

   

• Once information is no longer needed, we will securely delete it or render it anonymous.

   

• You may request deletion or erasure of your personal information where applicable.

   

8. Your Rights

You may have the following rights:

• Access your personal information.

   

• Request correction of inaccurate or out-of-date data.

   

• Request deletion of your information, subject to legal limits.

   

• Opt-out of marketing communications.

   

• Withdraw consent at any time.

   

• Data portability where applicable.

   

To exercise these rights, contact us using the details in Section 15.

9. Cookies, Tracking & Advertising

• We use cookies and similar technologies to collect information automatically.

   

• Some cookies are essential; others support analytics and advertising.

   

• You may manage or disable cookies in your browser settings.

   

10. Security Measures

We take reasonable steps to protect your information, including:

• Secure storage and encryption

   

• Restricted access controls

   

• Regular audits and staff training

   

11. International Data Transfers

If data is transferred outside Australia, we will ensure adequate safeguards are in place to protect it in line with Australian law.

12. Breach Notification

If a data breach occurs that is likely to cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC), in accordance with the Notifiable Data Breaches (NDB) scheme.

13. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their content or privacy practices.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on our website with a revised “Last Updated” date. Continued use of our website constitutes acceptance of the revised policy.

15. Contact Information

If you have any questions, requests, or complaints about this Privacy Policy or how we handle your personal information, please contact us:

Certified Inspect
📍 Address: Melbourne, Australia
📞 Phone: 1800 953 304
📧 Email: admin@certifiedInspect.com.au

16. Governing Law

This Privacy Policy is governed by the laws of Victoria, Australia. Any disputes will be handled under the exclusive jurisdiction of the courts of Victoria.