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Terms of Service

Last Updated: 30 September 2025

These Terms of Service (“Terms”) govern your access to and use of the Certified Inspect website, platform, services, and any associated applications (collectively, the “Services”) offered by Certified Inspect (“we”, “us”, “our”). By accessing or using the Services, you (“you”, “User”, “Customer”) agree to be bound by these Terms, together with our Privacy Policy. If you do not agree with these Terms, please do not use the Services.

1. Definitions & Interpretation

1.1 Definitions. In these Terms, unless the context requires otherwise:

  • “User Content” means content, data, feedback, comments, or other material you upload or submit via the Services.
  • “Inspection Report” means the inspection findings, reports, photographs or assessments provided by an inspector or mechanic via the Services.
  • “Inspector / Contractor” means a third-party individual or entity engaged to perform inspections via the platform.
  • “Services” means the inspection services, platform functionality, reports, and any ancillary services offered by Certified Inspect.
  • “Third Party Services” means services, data, tools or content provided by external parties (e.g. vehicle history databases, mapping services, payment gateways).
  • “Working Day” means any day except Saturday, Sunday, or a public holiday in Victoria, Australia.
  • “Consumer” means a person acquiring goods or services for personal, domestic, or household use, as defined under the Australian Consumer Law.

1.2 Interpretation. Headings are for convenience only and do not affect interpretation. Unless otherwise stated, singular includes plural and vice versa, and references to laws include their amendments or re-enactments.

2. Application & Acceptance

2.1 These Terms apply whenever you access or use the Certified Inspect platform, request or receive inspection services, or interact with any feature of the Services.

2.2 By clicking “I Agree,” “Accept,” or by using the Services, you represent and warrant that:

  • You are of legal age to enter into these Terms;
  • You have authority to engage the Services (if on behalf of another person or legal entity);
  • The information you provide is accurate, complete, and up to date;
  • You will comply with these Terms and all applicable laws, including consumer protection, data protection, and safety requirements.

2.3 If we permit you to access or use certain features under distinct terms (e.g. subscription, special promotions), those additional terms form part of your agreement with us.

3. Your Use Obligations & Restrictions

3.1 Lawful Use. You agree to use the Services only for lawful purposes and in compliance with these Terms.

3.2 Prohibited Uses. You must not:

  • Use the Services in a way that breaches any applicable law, regulation or third-party right;
  • Interfere with, disrupt or damage the Services, servers, networks, or security;
  • Use robots, scrapers, or automated means to access or gather data from the Services;
  • Impersonate any person or misrepresent your affiliation with a person or entity;
  • Transmit viruses, malware, or other harmful code;
  • Post defamatory, obscene, harassing, or unlawful content;
  • Attempt to circumvent or disable any security or technological measure;
  • Reverse engineer, decompile, or attempt to derive the source code of the Services, except to the extent expressly permitted by law.

3.3 Account Security. If you register an account (if applicable), you are responsible for keeping your account credentials secure and notifying us of any unauthorized access or use.

4. Services, Inspections & Reports

4.1 Nature of Service. Certified Inspect is a platform that connects users to qualified inspectors. We facilitate bookings, payments, and delivery of inspection reports. We do not itself perform inspections (unless explicitly stated). Inspectors are independent contractors.

4.2 Scope & Limitations. Inspection Reports are based on visual, non-destructive inspection. They are not comprehensive mechanical warranties, guarantees, or certifications. They do not cover latent defects, wear & tear, future damage, or undisclosed modifications.

4.3 Third Party Data & Vehicle History Reports. Where Reports incorporate data from third parties (e.g. vehicle history, registration, accident histories), we rely on data sources’ accuracy. We disclaim liability for errors or omissions in that third-party data.

4.4 User Use of Reports. Reports are for your personal, non-commercial use (unless otherwise agreed). You may not re-sell, distribute or republish Reports without our prior consent.

4.5 Scheduling & Cancellations. You may cancel or reschedule an inspection under the terms presented at booking. Late cancellations, no-shows, or rescheduling requests made within a certain timeframe (e.g. 24 hours prior) may incur fees.

5. Fees, Payments & Refunds

5.1 Fees. You agree to pay the fees displayed at the time of booking. Fees are payable in Australian Dollars (AUD) and may include GST if applicable.

5.2 Payment Methods. We accept payment through payment gateways or methods listed on our site (credit card, debit card, etc.). Payment must be completed before the inspection (or as otherwise agreed).

5.3 Refunds & Disputes. Refunds may be available in cases of cancellation, inspection non-performance, or where required by law (including under the Australian Consumer Law). If a dispute arises, contact us, and we will act in good faith to resolve it.

5.4 Late or Failed Payments. If a payment fails, we may suspend the booking or your access to the Services until you make the payment. We may also recover debt collection costs or interest where permitted by law.

6. Termination, Suspension & Suspension of Access

6.1 Termination by You. You may cease using the Services at any time. Outstanding obligations (e.g. payment) remain binding.

6.2 Termination by Us. We may, with reasonable notice or immediately in case of breach, suspend or terminate your access to Services, cancel bookings, or block your account.

6.3 Effects of Termination. On termination:

  • Your right to access or use the Services ends;
  • We may delete or anonymize your data in accordance with our data retention policy;
  • All indemnities, disclaimers, liability limitations and other clauses which by their nature survive termination will remain in force.

7. Intellectual Property

7.1 Ownership. We (or our licensors) own all rights, title and interest in the platform, website, software, branding, logos, content, and Reports (except for your User Content).

7.2 License to Use. We grant you a limited, non-exclusive, non-transferable license to access and use the Services (including your Reports) for your personal purposes in compliance with these Terms.

7.3 Restrictions. You may not copy, reproduce, distribute, modify, publicly display, adapt, reverse engineer, or create derivative works of our content, except as specifically permitted under these Terms or with our written permission.

7.4 User Content License. You grant us and our affiliates a non-exclusive, worldwide, royalty-free, transferable license to use, reproduce, adapt, publish, distribute, display your User Content in connection with operating the Services.

8. Disclaimers & Limitation of Liability

8.1 General Disclaimer. Except as required by law (including the Australian Consumer Law), the Services, Reports, and any associated content are provided “as is” and “as available” without warranties of any kind (express or implied), including fitness for a particular purpose, accuracy, completeness, or non-infringement.

8.2 Australian Consumer Law. For users who are Consumers under the ACL, these Terms do not limit rights you hold under the ACL. To the extent we are able, we limit our liability under the ACL to:

  • Re-supply the service; or
  • Pay the cost of re-supplying the service.

8.3 Liability Cap. To the maximum extent permitted by law, our total liability for all claims arising under or relating to these Terms is limited to the amount you paid us for the relevant Services.

8.4 Exclusion of Consequential Loss. We are not liable for indirect, incidental, punitive, special, consequential or exemplary damages (including lost profits, loss of data, or business interruption) arising from your use of the Services, even if we have been advised of the possibility of such damages.

8.5 Third-Party Acts. We are not responsible for acts, omissions, or errors by inspectors, service providers, or third-party data providers. Your recourse is against those parties (to the extent permitted).

8.6 Force Majeure. We are not liable for delay or failure to perform any obligation under these Terms if that delay or failure is caused by event(s) beyond our reasonable control (e.g. natural disasters, strikes, communications failures, acts of government, pandemics).

9. Indemnification

You agree to indemnify, defend and hold harmless Certified Inspect, its directors, employees, agents, and affiliates from and against all claims, liabilities, damages, losses, costs and expenses (including legal fees) arising from:

  • Your breach of these Terms;
  • Your violation of any law or third-party right;
  • Your use (or misuse) of the Reports or Services;
  • Your User Content (including infringement or defamation).

This indemnity does not apply to the extent that liabilities arise from our gross negligence or willful misconduct (if legally permissible).

10. Privacy & Data Protection

Your use of the Services will involve the collection, storage, use, and disclosure of personal information. Please review our Privacy Policy, which is incorporated by reference into these Terms. Our handling of personal data is governed by that policy.

11. Dispute Resolution & Complaints

11.1 Good Faith Resolution. If you have a complaint or dispute, please contact us at admin@certifiedInspect.com.au to try to resolve it amicably within 14 days.

11.2 Mediation / Alternative Dispute Resolution. If we cannot resolve it, either party may propose mediation or other dispute resolution process before initiating formal legal proceedings (unless urgent relief is required).

11.3 Governing Law & Jurisdiction. These Terms are governed by the laws of Victoria, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Victoria, Australia.

12. Changes to Terms

We may update these Terms from time to time (e.g. to reflect changes in law, new features, or operational adjustments). When we do:

  • We will revise the “Last Updated” date;
  • For material changes, we may notify you (e.g. via email or prominent site notice);
  • Continued use of the Services after changes constitutes your acceptance.

If you do not agree with changes, you must stop using the Services.

13. Notices & Contact

All notices under these Terms must be given in writing to the addresses below:

 Certified Inspect
 Address: Melbourne, Australia
 Phone: 1800 953 304
 Email: admin@certifiedInspect.com.au

Notices to you may be delivered via email or by posting on our website.

14. Miscellaneous

14.1 Severability. If a provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force.

14.2 Waiver. Our failure to enforce any right is not a waiver of that right.

14.3 Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer them at our discretion.

14.4 Entire Agreement. These Terms, together with the Privacy Policy and any additional terms referenced herein, constitute the entire agreement between you and us relating to the subject matter, superseding prior agreements or understandings (if any).